FAQs

Frequently Asked Questions

Q: What is the typical shipping timeframe for my order?
A: Depending on the supplier, your order may be dispatched on the same business day or within one to two business days. On rare occasions, unforeseen delays might extend the shipping time. Generally, you can expect delivery within four to seven business days. If a longer shipping period applies, this information will be clearly displayed on the corresponding product page. We take pride in offering some of the fastest processing and shipping in the industry, along with highly responsive customer support.

Q: What payment options are available?
A: We accept a broad range of payment methods, including major credit and debit cards—such as Visa, Mastercard, American Express, and Discover—as well as digital payment options like Apple Pay and Google Pay.

Q: Can you explain your return policy?
A: Absolutely. All purchases are backed by our 30-day money-back guarantee. For detailed information, please refer to our dedicated 30-Day Return Policy, which is available on our website.

Q: What is your cancellation policy?
A: If you need to cancel an order, you can do so for a full refund provided the order has not yet been shipped. Just contact us immediately at support@refinegarage.com. Once your order has been dispatched, it falls under our standard 30-day return policy.

Q: What should I do if my product arrives damaged?
A: We recommend that you inspect the package carefully upon delivery. If there is any visible damage to the box or the packaging, please indicate this on the delivery receipt. If you suspect damage but are unable to inspect the contents at the time of delivery, kindly note “suspect damage” on the receipt. Should the item arrive damaged, please send us photographs of the issue at support@refinegarage.com, and we will arrange for a replacement or appropriate compensation as quickly as possible.

Q: How do I place an order?
A: Ordering is easy! Simply select your desired item and click “Add To Cart” before proceeding to checkout. Enter your shipping and billing details to complete the purchase. If you prefer, you can also place your order by phone at 517-666-5920. A confirmation message will be sent immediately once your order is submitted.

Q: How will I be notified about my order’s shipment?
A: After placing your order, you will receive a confirmation email detailing your purchase and authorizing your credit card. We process orders without delay, and once your order has shipped, an email containing a tracking number will be sent to you. If an item becomes out of stock, we will notify you within one business day via email or phone. We work diligently to keep our inventory up to date, although high demand can sometimes result in quick sell-outs.

Q: Will I get an email confirmation for my order?
A: Yes, an email confirmation is sent to the address provided at the time of order placement. We advise you to print or save this confirmation for your records. Please double-check your email address when ordering to ensure you receive all necessary communications.

Q: Can I modify my order after it’s been placed?
A: Modifications can be made at no extra charge by contacting us at support@refinegarage.com as soon as possible. If there is a price difference due to the changes, we will either credit your payment or issue a new invoice for the balance. Please note that adjustments can only be made before the order is shipped. For real-time updates on your order’s status, feel free to get in touch via email or call us at 517-666-5920.